
Customer Experience Canvas
Le Customer Experience Canvas vous permet de travailler plusieurs dimensions de ce que vivent vos clients et imaginer et créer de nouvelles expériences client.
BOX
Strategy Toolbox
Temps suggéré
90 minutes – à 3 semaines pour l’étude
Niveau de Difficulté
Expert
Matériels Nécessaires
Participants
The Market Opportunity Navigator is designed to help you master your market opportunity strategy and find out where to play.
A market opportunity is a specific application of your firm’s abilities for a specific set of customers.
To set a promising strategy, you need to understand which market opportunities exist for us, which of them are the most attractive and which to focus on.
The Navigator is a simple startup tool that offers a structured and easy to apply framework covering these questions with 3 clear step.
Use our worksheets to find the best answers, and visualize them, so that choice becomes more apparent.
The Market Opportunity Navigator not only gives you the ability to deliberately plan your strategy, but also to reflect and adjust it as you progress through your learning journey.
To make this learning process broad and complete, we recommend that you use the Market Opportunity Navigator together with other key methods and business tools. Specifically, the Navigator is designed to work seamlessly with the Business Model and Value Proposition Canvases, created by Alexander Osterwalder and Yves Pigneur, and with the Lean Start-up methodology, created by Eric Ries and Steve Blank.
The Navigator – which provides the macro view of the landscape of opportunities – adds an essential level of analysis to the micro-planning of the Business Model and the Value Proposition Canvases, and helps you set your strategic boundaries properly, so that you can engage in meaningful lean cycles of experimentations.
Together, these methods reinforce each other and create a powerful suite of tools. Use this powerful combination to set your strategy for success.
Source : WheretoPlay.co
Le Customer Experience Canvas vous permet de travailler plusieurs dimensions de ce que vivent vos clients et imaginer et créer de nouvelles expériences client.
Un biais cognitif est une distorsion dans le traitement cognitif d’une information. Le terme biais fait référence à une déviation systématique de la pensée logique et rationnelle par rapport à la réalité.
La courbe de valeur de la Stratégie Bleu permet de representer la courbe de valeur d’une offre par rapport à ses concurrents, ainsi que l’importance des critères de l’offre pour les clients.
Business Model Innovation & Proposition de Valeur Centrée Client